Dell SUCKS

in Misc.

**Update at the bottom**

Dell has got to be the worst company I have ever had the pleasure of dealing with. I have never been so frustrated in all my life.

The nightmare started about four weeks ago when a good friend tried to buy me a Dell laptop. It didn’t arrive on the first delivery date so she called and re-ordered it. On the second delivery date, still no laptop. I told her to cancel the order and save her money. I wasted two whole days waiting for a package that never arrived.

But, the thing is… as mad as I am, I need the damn thing at the same time. I make my living online. And well, life is incredibly shitty at the moment. So to have a friend try to buy you a laptop, well, that just doesn’t happen very often.

After hearing of the #Dell hell I was going through, my mom kindly decides she will order me the laptop using her Dell credit line. Rather than having me pay for it with two of my own credit cards. The order went through fine. Only they put her through hell to verify that she is who she says she is. Okay, fine. But during the process they tell her she didn’t properly confirm her own information – AND THEY CANCELED THE ORDER. Are you kidding me? Someone can steal your identity easier than you can prove you are you. So my mom felt horrible, kept apologizing and none of it was her fault. She tried.

After my cousin (who is also my best friend) hears about the madness she declares it ridiculous and she orders the laptop. Seriously, who has three people willing to help them get a laptop? To that note, I’m lucky. But you have to know the order didn’t go through. After 15 phone calls, which included a so-called supervisor we got nowhere. Although she jumped through every hoop that was asked of her – DELL CANCELED THE DAMN ORDER. She had to go through another TEN phone calls to make sure it would stay canceled and that her bank account wouldn’t be charged.

While this is happening, my mom calls back excited to say Dell called her and confirmed her information and the laptop is on the way. The three of us had a hard time being happy at this point – it should NOT BE THIS HARD TO BUY SOMETHING.

The very next day my cousin notices that her bank account has been charged and the fucking laptop was being processed for shipping. ARE YOU KIDDING ME? After we were promised the charge WOULD NOT go through. She was mad, I was mad and here we were again.

In the meantime, the order my mom placed is on hold yet AGAIN. And now I want it canceled. Dell can go straight to hell. I have never dealt with such bad company service in all of my life. Nor have I put my friends through this kind of hell to help me with something I couldn’t do for myself at the moment.

So now, my cousin has her laptop arriving today; a laptop that wasn’t supposed to be charged. And I am canceling my order. I don’t want a Dell laptop and they can go die. My measly cancellation will not faze them I know. If Dell cared about their customers it wouldn’t be this hard to purchase something in the first place. The best part is I condensed this nightmare. It was way more detailed than I have the time or care to write about. I’ve wasted enough time and those of my friends and family with Dell.

Moral of the story – Dell sucks. Their customer service is shitty and the offshore support they have is a JOKE. I usually don’t write about my personal problems in detail and don’t plan to start today… But the last few months of my life have been horrific . And here I am with three people trying to help me make one part of that better and even that has to turn into a colossal mess because Dell can’t handle their shit. So thank you Dell for royally screwing me.

But, now that I am done feeling sorry for myself I will just buy a Toshiba or HP laptop. Rot in Hell Dell.

Update: A big thank you to John @ Dell. After a couple emails back and forth I feel better about the situation. I still find it ridiculous that it got so out of hand, but he helped to make it better and I appreciate that. One of the issues was a price discrepancy that has been fixed and credited. All of Dell does not suck :)

{ 7 comments… read them below or add one }

Joyce February 14, 2011 at 12:52 pm

Well I am still waiting for a supervisor to call me so I can cancel the damn thing. DELL SUCKS and I don’t even think at this point I would take it for FREE.

Gabrielle February 14, 2011 at 3:30 pm

I have realized that we the consumers are on our own! Dell customer service is by no means service; it’s a distratction! They have you running around cirlces chasing your tail like an idiot and like you have nothing better to do with your time. Oh and don’t ever bother giving a call back number because they DO NOT EVER call back!

I have never seen a company make it so hard to sell you “THEIR” products. They should be ashamed. However, they are a mega company and most complaints will be bypassed and the company will still thrive… Too bad really….

John Green February 15, 2011 at 2:26 pm

Hi, My name is John and I work for Dell. I would like to first apologize for the experience you and your family have gone through. I would like to help. Please send me a message on Facebook to John At Dell or on Twitter you can send a message to @Dellcares.
Regards,
John

Chrissie February 16, 2011 at 11:32 am

John, can you email me at chrissie AT petthyme.com. Thanks for responding.

John Green February 16, 2011 at 12:00 pm

Chrissie, I sent you an email.

Chrissie February 16, 2011 at 12:45 pm

I responded John, thanks!

blues loco March 15, 2014 at 9:13 pm

Well I never thought it would be me. Im a brand loyalty person, like American cars, but buy Sony tvs, and up to last year always bought Dells. I have a company with 7-12 employees and 12-16 computers and a server. Always told people to buy dells. Problems started 2 yrs ago wanted to replace my server, they totally never followed up on a potential 15k sale! Bought a different server. Put almost 4k down on a dell precision laptop M6600 with next day pro support since I don’t want down time on my personal computer. What a disappointment. Had resume and video card problems, they eventually sent a tech to replace the mother board. Problems again in about a year. took about 30 minutes and about 4-5 phone transfer to even get to pro support. THey note this time there was a known problem with compatibility with the AMD graphics, 2 tech days later, and another set of motherboard, processor and graphics card change, its off to the depot now. This time more delays as they investigate a “liquid spill” which apparently in two days of work the tech in my office and I saw no evidence of. Tried to resolve this but after telling me this just today, they cant get the depot any communication till Monday,

Former extremely loyal Dell Customer, Buying an MSI tonight, whatever that is. Maybe I’ll be a future loyal MSI customer.”

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